Krekel’s Custard & Hamburger

Reviews

• Tinisha B.

  star star star star star_border 17 February 2021

  Every time we come to Decatur from Virginia Beach we always have to stop at Krekel's. It's become a family tradition.
  
  My husband is born and raised in Decatur Illinois so he grew up eating here.
  
  The custard so so creamy and good to eat on a hot day.

• Evan N.

  star star_border star_border star_border star_border 2 February 2021

  Normally, Krekels is a 5 star. Unfortunately tonight was a different story. I order two triple cheeseburgers and a shake for my son. Took a little bit of time but it was an hour before closing so I'm sure they were making to order. I got home and was enjoying my first burger and I found a long piece of black hair. Not a big deal, it ruined my appetite and it's nasty but it wasn't a big deal. My wife called to let them know that there was a hair in my food so they could maybe tell the employee to pull their hair up. After talking to an employee, she connected my wife to the manager. Instead of asking how she could fix the problem or anything that a manager should do, she insisted that the cook was a guy with short hair and the girl who packaged it had blonde hair, as if we were lying. We weren't looking for any refund or freebies, just wanted to inform the employee to practice normal food safety rules. Probably won't be back to this location again. I cant blame the manager for her lack of managerial skills. Being a manager at a burger place in Decatur, Illinois probably doesn't require much experience or skill of any sort. The shake was good though.

• Camie C.

  star star_border star_border star_border star_border 1 February 2021

  OVER 30 minutes it has taken me to get through this drive thru and my order was messed up! Still sitting here and I won't come back.

• Kevin B.

  star star star star star 31 January 2021

  This place is always the best! Double cheeseburgers with crispy edges crinkle french fries with cheese cups and lemon milkshakes and ice cream cones. Nothing but the finest in central Illinois dining

• John K.

  star star_border star_border star_border star_border 30 January 2021

  Usually a one star review from me means "zero stars, but yelp won't allow zero, so here is one star begrudgingly."
  
  In this case, I'm happy to give one star for a very good burger. However, since everything else about my order was messed up, and the young blond girl working the register is incredibly rude and ignorant, one star is all they get.
  
  Number one: they made my large Diet Coke when I ordered, so that 36 minutes later when I got my food, the Diet Coke was completely watered down.
  
  Number two: I asked for a small chocolate and vanilla swirl in a cup with a lid. Because of the lid, I didn't realize until too late that they gave me chocolate only.
  
  Number three: mediocre fries.
  
  Number four: I ordered the meal, but the same little blonde girl charged me for each item individually, so it ended up costing me more. I only got the meal because of the savings; I should've just bypassed the damn fries.